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Tutorial Video Playlists
Account Settings
Payments & Teams
Guest List & Seating
Check-In
Gift Log
Common Problems
Tutorial Video Playlists
Account Settings
Payments & Teams
Guest List & Seating
Check-In
Gift Log
Common Problems
Frequently Asked Questions
Thebigdays is a subscription service that requires upfront payment for access. Start your journey with a 14-day free trial of our Premium account by signing up at the link below: https://wedding.thebigdays.com/#/accounts/add/trial
Yes, we provide a 14-day free trial for users to explore Thebigdays. Please note that the trial account is for testing purposes only and should not be used for actual wedding guest management.
The trial account is valid for 14 days and allows you to input a maximum of 30 guests.
Yes, it is a one-time payment that grants you lifetime access to your wedding account.
Enjoy lifetime access to your subscribed wedding account. Please remember that each account is intended for single-use for one wedding only.
There are no limits on the number of guests you can add; feel free to include as many guests as you need.
Thebigdays supports unlimited device logins to the same wedding account, ensuring seamless collaboration and planning across all your devices.
Guests don’t need to install Thebigdays app. Only reception helpers require the app to facilitate guest check-in, ensuring a hassle-free experience for everyone involved.
Thebigdays account is charged per wedding event. You’ll need to sign up for two wedding accounts if you have two events. However, you can seamlessly switch between wedding accounts without the need to log in and out repeatedly, ensuring smooth management of multiple events with ease.
Absolutely! You can amend the wedding date anytime, as long as the current date hasn’t passed the set wedding date. If the account’s wedding date has already passed, please contact us, and we’ll assist you in updating it.
Absolutely! You can download our Excel template to fill up your guest list. Once completed, you can directly import the Excel guest list through web access, streamlining the process and saving you valuable time.
We highly encourage using guest QR codes to expedite reception guest check-in. However, it’s not necessary to send QR codes to every guest. You can skip this process for guests who may not be familiar with QR codes, such as elderly guests. Our smart search function works seamlessly, allowing you to check in guests efficiently by name.
We recommend signing up with Thebigdays when you’re ready to begin planning your wedding guest list. This comprehensive system will assist you in managing guests, from seat arrangement to on-site check-in, ensuring a seamless and stress-free experience.
You can easily upgrade your wedding account after signing up by visiting: https://wedding.thebigdays.com/#/subscription/account
Experience peace of mind with our 14-day risk-free money-back guarantee. If you’re not completely satisfied with your purchase, simply contact us for a full refund, no questions asked.
For more details on our refund policy, please visit: https://thebigdays.com/refund-policy/
At Thebigdays, safeguarding user data is our top priority. We are committed to never using, selling, or transferring any guest data to third parties for any other purposes. For further details on our approach to privacy, please refer to our app privacy policy at the following link: https://wedding.thebigdays.com/#/about/privacy
Yes, Thebigdays only requires a basic internet connection to support live statistics updates and synchronize data between devices. This ensures smooth operation and real-time updates without demanding high bandwidth or extensive connectivity.
Rest assured, our app functions seamlessly even in offline mode, so you can manage guest seating and check them in without internet connectivity. While the live sync guest attendance rate may be temporarily affected, all data will automatically sync once your device reconnects to the internet. So, you can plan with confidence, knowing your information remains accessible and secure.
Absolutely! As the account owner, you have full control and customization abilities over all account users’ access. You can create specific roles, such as a helper role with or without access to the gift log. Additionally, you can adjust or remove other account users at any time, ensuring complete flexibility and control over your wedding planning process.
Once payment is completed, you can set up and access your wedding account immediately, ensuring a seamless and prompt start to your planning journey.
Explore our customer reviews to gain a deeper understanding of our service by visiting the following link: https://www.facebook.com/pg/thebigday.my/reviews/?ref=page_internal.
We offer various convenient payment methods, including credit card, FPX, Grab, Apple Pay, and more. Sign up and make your payment easily via https://wedding.thebigday.my/#/subscription/account.